FAQs

Do you have a physical Store?

Yes, we have a physical store in New Zealand. Here's the address Zosack Ltd,42 Anzac road, Auckland, browns bay, 0630, New Zealand.

Where does zosack.co.nz deliver through online process? 

Zosack delivers across  New Zealand, Australia, the United States, Canada, United Kingdom.  

How much does the delivery cost? 

Our delivery cost is based on weight, please review our shipping policy page for knowing more about shipping costs.

Is it possible to schedule a specific delivery time? 

Generally, we deliver within 3-10 working days.

Note: Some Rugs may take 14-15 business days to reach after payment and size confirmation.

 

PLACING ORDERS

 How do I know if my order has been successful?

Once you’ve filled in the checked-out page, you will receive an email confirmation from Zosack showing the details of the order you’ve just placed along with the payment method you have selected.

 

PAYMENTS

How can I pay for my purchase?

 We accept Visa, MasterCard, American Express, Google Pay, Apple Pay, Shop Pay, and Geno pay for online payments.

Will I receive a receipt for my purchase?

Yes, once the order has been completed, you can print out a receipt for your purchase. You will also receive an email confirmation of your order with full details. After delivery, you will also receive a physical copy of the receipt with your product.