Refund policy

We have a return policy which is lasts till 30 days of purchasing any items of our store, This policy page is applicable for New Zealand, United States, United Kingdom, Canada, Australia

Condition for accept your return

Items must be in the same condition that you received it,
new or unused, products with its original packaging.
You’ll also need the proof of purchase or receipt.

Procedure of return

To start a return, you can contact us at info@zosacks.co.nz. Upon approval of your return, we will update the address of the return so the customer can send the package by him/her-self.

Damages and issues ( Defective Products )

It is advisable that you first inspect your products perfectly upon receiving it. If the product is defective or damaged, we mean if you received the wrong product, please contact us via our official email: info@zosacks.co.nz as soon as, possible so that we can look at the issue and make it right.

How will customers get the return label?

1. For defective products (If your products are damaged by the carrier, or defective in another way)

Download/print

2. For customer remorse (If you purchased the wrong product, it doesn't fit, or they no longer want the item)

Download/print

Customer can return their products by mail or in store.

NOTE: The restocking fee for a defective or wrong item is free.

Non-returnable items

Personally customized and pre order products according to your recommendation these products are nonrefundable.
If your products recorded after delivery in good condition are non-refundable.
Torn products are non-refundable if the item has been worn and damaged due to being too small for the person, causing tearing in the lining.

Return Shipping

Please research your request upon gathering and contact us immediately if the items you bought are defective, in any way we take full responsibility, and the shipping fee is FREE for defective products. But, when any customer mistakenly buys any product and decides on another size, color, or brand because they bought the incorrect size, color or brand. That time you must bear the full amount of delivery cost for the said item.

Refunds

We will send you a notification once we’ve received your return, also will notify you that if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Missing Refunds

If you haven't received a refund, do the following:

First, check your bank or credit card before doing any action.
Contact your credit card company to check for a pending refund.
If you have done all the above and are still unsuccessful,

Please contact us via our official email:info@zosacks.co.nz