Shipping policy
Thank you for visiting and shopping at zosack.co.nz. We provide shipping for all orders over the World. We have several options for our customers such as pickup in-store ( just for New Zealand), Local delivery, and buy online. Please allow us 3 -10 business days for delivery.
Note : Some countries may have shipping rates increase issues so we inform the customer before dispatching the product
PROCESSING TIME AND TRANSIT TIME:
| Shipping Carrier | Standard Shipping Time |
| Processing Time | 1 - 3 days |
| Transit Time | 3- 10 days |
Note: Some Rugs may take 14-15 business day to reach after payment and size confirmation.
Order Cut out Time:
SHIPPING COST FOR NEW ZEALAND:
| 0.0001 - 2.5 kg |
$20.00 NZD
|
| 2.51 kg – 8 kg | $50.00 NZD |
| 8.1 kg–15 kg |
$150.00 NZD
|
| 15.01 kg - heavier |
$230.00 NZD
|
SHIPPING COST FOR AUSTRALIA:
| 0.0001 - 2.5kg |
$30.00 NZD
|
| 2.51kg - 8kg | $100.00 NZD |
| 8.1kg - 15kg |
$170.00 NZD
|
| 15.1kg - heavier |
$220.00 NZD
|
SHIPPING COST FOR USA, UNITED KINGDOM & CANADA
| 0.0001 - 2.5kg | $30.00 NZD |
| 2.51kg - 8kg | $65.00 NZD |
| 8.1kg - 15kg | $106.00 NZD |
| 15.1kg - heavier | $145.00 NZD |
NOTE: Delivery charges for cowhides may vary according to the region.
Monday- Saturday11AM–2 PM
Sunday Closed
ABOUT RETURNS AND CANCELLATIONS:
We welcome our every customer for return and exchange but if customer order is custom made so it wont be returned. For more info about return please read our return policy .We accept cancelation within 24 hours of your placing an order.
WRONG ADDRESS:
If You provide a wrong address or POX address during checkout, you have to contact our support team before order is processed. We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order. Keep in mind that for incorrect address you need to bear the full transportation Cost (return cost).
ORDER TRACKING SYSTEM:
You'll receive an e-mail confirming your order has been shipped, issuing your shipment tracking number, and links directly to the carrier's site. If you require further information, please visit our contact us page.
Be in touch with us at-
Address: 42 Anzac road, Auckland, browns bay, 0630, New Zealand
Email: info@zosacks.co.nz